Payment and return
The order on a site is made out twenty-four hours a day. After placing an order, we will contact you.
Payment of the order is made on condition of 100% prepayment for the goods and delivery.
Most of the goods are non-refundable because the goods are classified as non-refundable in Germany.
Please clarify the possibility of a refund before placing your order.
It is possible to cancel a purchase before placing an order and purchasing from a supplier in case of a special request to our e-mail address [email protected], where you need to provide the order number and article code of the product you have decided to cancel. The refund is made in 100% of the amount for the details specified in the letter of request.
To make a refund you should send a request to [email protected], after that you will need to send a DHL parcel to the specified address at your expense.